Is your desktop freezing repetitively? The freezing of the QuickBooks Desktop is annoying for users. It’s undesirable that the app freezes after some time and hinders productivity.
In addition, it can damage or corrupt the company files and data. Therefore, it’s essential to troubleshoot this problem and analyze the causes and symptoms of the freezing up of the QuickBooks Desktop. In this article, we are going to discuss about the complete procedure to unfreeze the QuickBooks desktop like a pro. So, keep read on!
Also read: Add an EIN to existing Payroll Subscription in QuickBooks
Causes of QuickBooks Desktop Freezing Up
Some of the reasons which led to the freezing up of QuickBooks Desktop are as follows:
- The overall size of the company file exceeds the maximum allowed length.
- Damaged QBWUSER.INI file present in the system.
- Restrictive Internet and Firewall settings.
- You might have used a corrupt hard drive for software installation.
- Incorrect installation of QuickBooks Desktop.
- If the User Access Control is enabled.
- Damaged DDF files and user reference files can be a primary cause.
Symptoms of QuickBooks Desktop Freezing Up
QuickBooks Desktop freezing is a significant problem while rebooting the system, and the following symptoms highlight that:
- The system is shutting down abruptly multiple times after freezing.
- QuickBooks desktop app is performing sluggishly and hampers day-to-day accounting tasks.
- QuickBooks App doesn’t respond to the mouse or keyboard appropriately.
- An active window crashes after the QuickBooks Desktop crashes in the background.
Methods to get rid of QuickBooks Desktop Freezing Up
You can resolve the freezing up issue of QuickBooks Desktop by trying out specific methods, and you can try them out if you possess even basic technological knowledge:
Method 1: Task Manager Tool to Unfreeze QuickBooks Desktop
Before attempting this method, it is advisable to ensure that your QuickBooks Desktop app is up-to-date and, if not, update it immediately.
- Hit the “Ctrl + Alt + Delete” key combination and open “Task Manager.”
- In the “Task Manager” window, look for all the activities that start with “.qb,” “intuit,” or “QuickBooks.”
- After selecting all the activities, click on the “End Task” button.
- Now, close the task manager.
Post these steps; you can suppress the QuickBooks Desktop as it will help determine the actual fault. To stop the QuickBooks Desktop, follow the steps mentioned below:
- Press the “Ctrl” key and double-click on the “QuickBooks” icon.
- Select the preferred company file from the “No Company Open” window.
- Press and hold the “Alt” key simultaneously on “OK.”
- Don’t leave the “Alt” key until the login window appears.
- Release the “Alt” key and then enter your login credentials.
- Again, hold the “Alt” key and click on “OK,” and continue your hold over the “Alt” key until your company file is entirely open.
Method 2: Unfreeze the QuickBooks Desktop with Install Diagnostic Tool
- Download this Tool or QuickBooks Install Diagnostic Tool.
- If needed, save the file on Desktop.
- Close all the background programs and open the “QuickBooks Install Diagnostic Tool.”
- Sit back, as the process will take some time, and the total duration will depend on the internet speed.
- After the tool finishes its job, restart your system to ensure all the components are rightly saved.
Method 3: Unfreeze the QuickBooks Desktop by Creating A Portable Company File
- To create a portable company file, go to the “Files” tab in the QuickBooks Desktop app & click on the “Create” copy.
- Under the “Create Copy,” select the “Portable Company File” and click on “Next.”
- Enter the location where you want to save the “Portable Company File.”
- Save the file and click “OK.”
To restore the Portable Company File, follow the procedure given below:
- Again, go to the “Files” menu and opt for the “Restore Company File” option.
- Choose the .qbm or the portable copy and later click on “open.”
- Enter the location in the “Where Do You Want to Restore the file?” window and hit on “Next.”
- After entering the desired location and then click on “Save.”
Other Tips to Unfreeze the QuickBooks Desktop App
- Clear the cache from the Internet Explorer related to the desktop app, as it adds unnecessary load on the app.
- Constantly refresh and rebuild your data in case of any damage, which will help avoid freezing the Desktop app shortly.
Conclusion
Freezing the QuickBooks Desktop is a problem that should be addressed without delay. You don’t require a lot of technical knowledge to fix it. However, it is essential to look at the causes behind the problem and rectify them before invoking any issues. The steps and methods discussed have been curated by our team of experts & you can contact them if you encounter any problems.
In case you are not able to resolve the problem, then you can also drop a mail to the QuickBooks error support team or contact us on our helpline i.e., 1-800-761-1787.
