Parcel lockers play a crucial role in optimizing the customer shopping experience and providing great package security. Therefore, they are becoming a necessity in the e-commerce industry, multi-family communities, universities, and commercial buildings. Once you have decided to install automated parcel lockers for your Buy Online, Pick Up in Store (BOPIS) delivery system, the next step is to choose the right and best parcel locker provider.
It can be challenging to choose the best provider, especially if you are doing it for the first time. But do not worry because we are here to help you. If you find it hard to choose a parcel locker provider and look for a detailed guide, this article is for you.
Valuable Tips on Choosing the Best Parcel Locker Provider
Before investing in a smart parcel locker system, understand your business needs and keep some essential pointers in mind. Some of these critical factors include the following:
- Always go for user-friendly features
- A robust locking mechanism
- Custom Integrations to make package management easy
- Modular design
- Ask for Support and Maintenance
Always Go for User-Friendly Features
Since your main objective is to enhance the customer experience, you should choose the parcel locker provider that provides user-friendly features. The easier it is for the customers to pick up their package, the happier they will be. The operating procedure of automated locker systems should be simple. For example, the modern lockers are protected with a passcode that must be entered before opening the locker. This code is sent to the recipient by the retailer, and in this way, recipients can easily access the locker and retrieve their parcel.
A Robust Locking Mechanism
One of the primary goals of the best parcel lockers is to ensure package safety. Therefore, you need to make sure that your parcel locker provider is offering a robust locking mechanism. Do check the locking hardware when looking for locker systems. Choosing the locking design that sustains 50,000 openings and improves the ROI is advisable.
Custom Integrations to Make Package Management Easy
Custom integration is another important feature that you must look for in parcel lockers. This latest feature lets the recipients know about their package arrival and provides a highly secured and self-served pick-up experience. Therefore, choose parcel locker providers that have modular integrations to transform manual pick-ups from the locker to a completely automated process.
The package delivery requirements of every business are different, which means a single size or design will not fit every locker system. When looking for a parcel locker provider, opt for the one that offers a modular design. For example, choose the designs where columns are adjustable for different configurations.
Ask for Support and Maintenance
Always think for the long-term when buying parcel locker systems for your business. Ask for maintenance support or choose the provider that offers remote monitoring or onsite maintenance support. This factor is essential to consider because professional maintenance can optimize your locker performance by resolving software and hardware issues.
The Final Verdict
If you are a part of the retail industry, getting automated lockers can take your business to new heights. Also, if you want to keep pace with the growing demands of customers, you should be ready to take significant steps to improve your delivery and return systems. We have shortlisted some major factors you need to consider before choosing the best parcel locker provider. It will help you in getting your hands on the best one.