It can take several days between us making our request and the reimbursement. If you would like to know what the refund status is,, you need to visit the refund details for the order, and then click “Return and Return Record”. You’ll be able view the status, amount, and method of refund If you’d like more information , click “Details”.
Click “Refund Track”. You will be able to check if the request has been processed. At that point, the money has already been transferred through Shein Return Policy and it could take several days, depending on the way of reimbursement.
How long will Shein refunds last?
This time frame for refunds could be days or hours subject to the chosen method:
- Shein wallet The money is available in less than 24 hours.
- Credit Card: the card will reach you within 3-15 business day.
- Pay Pal: it takes 2-7 business days.
- Card for gift: Your money should be delivered in under 24 hours.
- Clearpay the money should be received within 3 to 15 working days.
Questions frequently asked
While in Shein’s FAQ (which you can access via the hyperlink) you will find the answers to frequently asked questions on refunds, there’s a handful of commonly asked questions which are often repeated:
What is the reason why my refund is different from the amount I was charged?
If you have to return multiple items, some nations Shein may charge for the amount of return labels. In no way will the shipping cost or insurance reimbursed.
For those who have used coupons or points, it is important to know that only what we paid for the item will be refunded once all discounts are used.
If I’ve already paid for customs fees, can I get an exchange?
In the terms and conditions of Shein The website informs us that we are not likely to face problems with customs when we purchase from Europe. However, if you’ve experienced any difficulties with customs we advise you to obtain the confirmation of your payment and then contact Shein support to request a refund.
If you request a refund, will you receive your points and coupons?
If you ask for an exchange for the items that you bought, you’ll receive your points and coupons. However, there could be problems: they might be expired.
If you do an incomplete return of the order , you will be reimbursed the points in proportion, however, it’s not guaranteed that you’ll receive the coupon that you used.
I’ve received an order that I’ve previously received a reimbursement. what should I do?
If you’ve requested an refund but the item is finally delivered, even though it’s late, you have a variety of alternatives. Most commonly, they’ll require you to pay the amount again. It is also possible to be asked to return the purchase (if it hasn’t been handed over to you, it is enough to reject your order).
As a last resort If they are unable to help, they might inform you that you could keep the item at no cost. In any case you should get in touch with Shein and they’ll inform you more about the procedure. If you decide to keep the order and do not first consult Shein this could cause a sanction or removal out of Shein’s platform.
